Senior Management Professional

3 days ago


Cebu City, Central Visayas, Philippines Wipro Job title Full time
About the Role

This is a full-time management position at Wipro Job title where you will oversee and manage operations for client accounts, achieving service levels and ensuring customer satisfaction.

Key Responsibilities:
  1. Account Management: Oversee and manage the operations of a client account(s) with overall responsibility for achieving service levels for the account.
  2. Client Relationship Management: Act as the Primary Lead supporting our Key Account Leads for ensuring customer satisfaction.
  3. Margins and Control: Manage margins and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business team.
  4. Senior Level Interactions: Interact with senior management levels at client and/or within the company.
  5. Operational Decisions: Work with key client stakeholders for driving operational decisions.
  6. Team Supervision: Supervise professional employees, frontline supervisors, and/or business support staff.
  7. Policies and Procedures: Participate in the development of policies and procedures to achieve specific goals.
  8. Performance Evaluation: Monitor, evaluate, and report performance of assigned projects.
Requirements:
  1. Experience: 10 years + experience in a similar role.
  2. Skill Set: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work under pressure.
  3. Education: Any Graduate/Post Graduate degree.
  4. Location: Cebu, Philippines.


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