Senior Customer Engagement Manager

6 days ago


Cebu City, Central Visayas, Philippines MyPass Full time

**Senior Customer Engagement Manager Role:**

This is an exciting opportunity for a senior professional to take on the role of Senior Customer Engagement Manager at MyPass. As a proactive partner for high-touch strategic accounts, you will drive customer outcomes, platform adoption, and business value.

The ideal candidate will possess exceptional leadership skills, strong analytical abilities, and a customer-centric mindset. You will work closely with internal teams to deliver seamless customer experiences and ensure timely issue resolution.

  • Main Responsibilities:
  • Lead a team of Customer Success Managers to deliver tailored platform training sessions and best practice workshops.
  • Analyze platform usage data to segment users and develop targeted adoption campaigns.
  • Drive customer advocacy by identifying champions, securing testimonials, and encouraging community engagement.
  • Act as the primary escalation point for strategic customer support issues.


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