Technical Support Specialist

10 hours ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱450,000

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will serve as the primary point of contact for internal technology issues, providing direct user assistance via various channels.

This role is responsible for triaging, resolving, or escalating support requests in a timely and professional manner. The Technical Support Specialist will be critical in stabilizing IT operations by resolving Tier 1 and select Tier 2 support issues and by managing user provisioning across multiple platforms.

The ideal candidate will have a strong understanding of Windows environments and Microsoft 365, as well as experience supporting common SMB tools and IT infrastructure. Additionally, they will possess excellent communication and customer service skills under pressure.

Key Responsibilities:

  • Serve as primary intake for support requests across multiple channels
  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting
  • Provide provision/deprovision user accounts in Active Directory, Microsoft 365, Teams Voice, Intune, and other platforms
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server)
  • Install and configure business applications and tools
  • Provide remote support via Splashtop
  • Log all support interactions and resolutions with attention to detail and within SLA expectations
  • Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time

Qualifications:

  • Associate degree or equivalent experience in Information Technology or related field
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
  • 2–4 years in a help desk or technical support role
  • Prior experience with device provisioning and user account administration
  • Demonstrated experience supporting Windows environments and Microsoft 365
  • Familiarity with common SMB tools and IT infrastructure
  • Strong communication and customer service skills under pressure
  • Excellent documentation and organizational abilities

Avoidance techniques should be applied when checking these Tech areas mainly:** Ticketing and remote access: Atera and Splashtop, Device management: Microsoft Intune, Autopilot, User management: Active Directory (on-prem/hybrid), Microsoft 365, and Microsoft Authenticator, Communication: Teams, Teams Voice, Outlook, Security: Admin By Request and DarkTrace (email release support), Hardware: Windows devices, corporate iPads, smartphones, hotspots, and printers (via Windows Print Server), Applications supported (Tier 1): Procore, AL Mobile, Sage 300 CRE, Brix Hyphen, BuildPro, Bitwarden, BlueBeam, Drone Deploy, and PrintBoss.
A reasonable knowledge in above area's would get preference.

  • Technical Support Specialist

    9 hours ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time $1,000 - $14,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients, ensuring their satisfaction and resolving any issues effectively.

  • Technical Support Specialist

    9 hours ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers via phone, email, chat, or SMS.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and...

  • Technical Support Specialist

    10 hours ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱1,750,000 - ₱3,250,000

    Technical Support Specialist Job DescriptionThe Technical Support Specialist is responsible for providing remote technical assistance to employees across various platforms, including Microsoft Windows, MacOS, Android, and iOS. They will also provide support for Microsoft 365 apps, such as Outlook, Teams, Excel, and Word.Responsibilities:Helpdesk End User...

  • Technical Support Specialist

    10 hours ago

    Pasay, National Capital Region, Philippines beBeeDevelopment Full time $60,000 - $80,000

    IT System SpecialistTransform your career by delivering exceptional technical support and guidance across various Microsoft platforms.Key Responsibilities:Provide Level 2 technical assistance for clients, including troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.Administer, support, and troubleshoot complex...

  • Technical Support Specialist

    3 hours ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time $56,000 - $79,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients via phone, email, and chat.The ideal candidate will have excellent problem-solving skills, the ability to work in a fast-paced...

  • Technical Support Specialist

    10 hours ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱350,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to our clients via phone, chat, or email.Responsibilities:Respond to inbound technical support requests and provide...

  • Technical Support Specialist

    4 hours ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000

    Job SummaryAs a Technical Support Specialist, you will be responsible for providing exceptional client service, troubleshooting complex technical issues, and collaborating with clients to deliver optimal outcomes.This role is ideal for individuals who enjoy working in a remote team environment and have a passion for delivering top-notch customer support.

  • Technical Support Specialist

    10 hours ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱400,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing exceptional customer support, resolving complex technical issues, and ensuring the highest level of product reliability.Job Responsibilities:Handle escalated customer issues through effective communication and...

  • Technical Support Specialist

    10 hours ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱200,000 - ₱250,000

    Job Title: Technical Support SpecialistIn this role, you will provide technical support to our clients by troubleshooting and resolving issues related to hardware, software, and network connectivity. You will work independently and collaboratively to research and implement solutions to client problems.Requirements:• Basic understanding of IT systems,...

  • Technical Support Specialist

    6 hours ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,500,000 - ₱7,000,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide advanced technical support to internal customers, working within an ITIL-aligned Service Desk team.Your primary responsibilities will include:Providing exceptional customer service by interacting with customers of various levels...