Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a strong ability to resolve issues promptly, and a customer-centric approach.
Key Responsibilities:
- Provide top-notch customer service via phone, email, and online chat.
- Resolve client inquiries efficiently and effectively.
- Build sustainable relationships with customers through proactive support.
- Ensure accurate services are provided through back-office support functions.
- Offer quality solutions while being decisive, firm, and empathetic.
- Utilize tools and resources to efficiently resolve customer inquiries.
- Contribute to employee training and inform them about company customer management policies.
Qualifications
We welcome applicants with a Graduate or Undergraduate degree in any Medical Allied course, such as Midwifery, Radtech, PT, Dental Assisting, Surgical Technology, Nursing, Medical Billing, Practical Nursing, Pharmacy, Nursing Aide, or Biology. Alternatively, candidates with 6 months of BPO experience handling an HMO account are also encouraged to apply. The ideal candidate will possess flexibility in their schedule and be willing to work onsite in Ortigas Center, Pasig City. Immediate availability is a must.
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