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Soft Skills Development Specialist

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time

We are seeking a skilled Soft Skills Development Specialist to join our team at Sutherland Global Services. As a key member of our training team, you will be responsible for delivering and evaluating soft and technical skills training on all aspects of client training.

Responsibilities:

  • Create, facilitate, and revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Develop and implement training programs that meet the needs of our clients and staff.
  • Maintain effective communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Supervise and coach learners in nesting & BQM type environments.

Qualifications:

  • A Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge of Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.