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IT Support and Maintenance Professional

1 week ago

Iloilo City, Western Visayas, Philippines Panay Broadband Full time

Job Title: Network Support Officer

Description:

Panay Broadband is a leading provider of data and video services, seeking an experienced Network Support Officer to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment, addressing technical issues and providing excellent customer service.

Key Responsibilities:

  • Ensure the smooth operation of data and video services, addressing any technical issues that arise.
  • Provide exceptional customer service, responding to queries and resolving complaints in a prompt and professional manner.
  • Monitor and analyze subscriber internet usage, making recommendations to optimize service quality.
  • Maintain equipment, ensuring the seamless operation of CATV and internet services.
  • Track and record system logs, identifying areas for process improvement.
  • Process customer transactions, including new installations, disconnections, and reconnections.
  • Maintain a safe and clean working environment.
  • Report equipment failures to supervisors.
  • Monitor system parameters, including RF transmission, optical transmission, and data upstream/downstream activity.
  • Verify system voltage levels and ensure generator set integrity.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience in network administration and support.
  • Familiarity with networking technologies and protocols.
  • Excellent communication and problem-solving skills.