Global Technical Operations Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnicalOperations Full time $6,000 - $7,200

Job Overview

We are seeking an experienced Tech Operations Specialist to take full ownership of high-level monitoring and lead the management of escalations and incidents. This role requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.

About the Role

  • Take full ownership of high-level monitoring for company operations, ensuring smooth and efficient processes across the business.
  • Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.

Key Responsibilities

  1. Operational Ownership: Ensure smooth and efficient processes across the business.
  2. Incident Management & Resolution: Lead the management of escalations and incidents.
  3. Problem-Solving & Innovation: Conduct in-depth technical investigations and design solutions to address complex challenges.
  4. Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities.
  5. Strategic Project Leadership: Support and lead strategic and operational projects that shape the direction and efficiency of the business.
  6. Continuous Improvement: Identify and implement key improvements in our product and tech systems from an operational perspective.
  7. Tool & Process Development: Build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Requirements

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.
  • Ability to detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • Product-oriented mindset: Focus on long-term risk prevention and mitigation strategies.
  • Comfortable with investigating into complex SQL queries and relational databases.
  • Develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • Collaborate with cross-functional teams to diagnose and resolve incoming technical issues.

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