Customer Service Liaison
3 weeks ago
Talent Outsourcing Channel Solutions is a leading provider of exceptional customer service solutions. We are seeking highly skilled and dedicated individuals to join our team as Customer Service Representatives.
About the RoleAs a Customer Service Representative, you will be responsible for providing top-notch support to our clients through various communication channels. Your primary goal will be to resolve customer queries in a timely and professional manner, ensuring a positive experience for our valued customers.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary
- Provide accurate and up-to-date information on products and services
- Collaborate with internal teams to address customer concerns and improve overall service quality
- High school diploma or equivalent required; degree in a relevant field preferred
- Excellent English communication skills, both written and verbal
- Flexibility to work a variety of schedules, including evenings and weekends
- Able to commit to working onsite
- Must be fully vaccinated against COVID-19
- Competitive basic salary: up to 17,000
- Night differential: 10% of basic salary
- Ongoing training and development opportunities
- Additional benefits may be discussed during the job offer process
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