Training and Development Manager
3 days ago
Antasis Inc. - Cebu City is seeking an experienced Training and Quality Lead to drive training initiatives and quality assurance in a fast-paced customer service environment.
Role OverviewThis role requires deep analytical skills, structured training methodologies, and a proactive approach to quality management.
Key Responsibilities:- Design and deliver structured training programs for new hires, upskilling, and refresher courses.
- Create instructional materials, including e-learning modules, assessments, and job aids.
- Conduct in-depth coaching sessions to improve agent communication, product knowledge, and process adherence.
- Implement training evaluation frameworks to assess learning effectiveness.
Quality Assurance & Process Improvement
- Monitor and evaluate agent performance through call audits, case reviews, and customer feedback analysis.
- Develop and enforce quality assurance frameworks, ensuring compliance with client SLAs and company KPIs.
- Identify performance gaps and implement corrective action plans.
- Work closely with Operations to refine workflows, reduce errors, and improve customer experience.
Reporting & Data Analysis
- Generate detailed reports on training completion, agent performance trends, and quality metrics.
- Use data-driven insights to recommend continuous improvement strategies.
- Present findings and action plans to leadership teams and stakeholders.
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Training Manager
3 weeks ago
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Training and Development Manager
6 days ago
Cebu City, Central Visayas, Philippines Conduent Business Solutions France Full timeConduent Business Solutions FranceWe are seeking a highly skilled Training and Development Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success of our training programs.Key Responsibilities:Training Program Management: Manage and coordinate the development and delivery of training programs for...
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Training, Development
2 weeks ago
Cebu City, Central Visayas, Philippines Fast Autoworld Philippines Corporation Full timeTraining, Development & Talent Acquisition Senior ManagerThis is a full-time on-site role for a Training and Development Manager located in Cebu City. The Training and Development Manager will be responsible for designing, implementing, and overseeing training programs to enhance the sales and technical skills and knowledge of operational employees; and...
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Training Development Manager
1 day ago
Cebu City, Central Visayas, Philippines TaskUs Full timeAbout TaskUs: As a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, TaskUs prides itself on delivering exceptional results while prioritizing employee well-being.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally,...
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Training, Development
2 weeks ago
Cebu City, Central Visayas, Philippines Fast Autoworld Philippines Corporation Full timeJob DescriptionCompany DescriptionSummaryFast Autoworld Philippines Corporation (FAPC), formerly known as Mitsubishi Motors Cebu Corporation (MMCC), is an authorized dealer of Mitsubishi Motors Philippines Corporation and Sojitz Fuso Philippines Corporation. FAPC has the widest network of dealer outlets in the Philippines, spanning across the Visayas and...
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Sales Training
1 week ago
Cebu City, Central Visayas, Philippines Taft Property Venture Development Corp. Full timeThe Sales Training & Network Development Officer at Taft Properties is responsible for developing and implementing effective training programs for the sales team and expanding the network of brokers and in-house sellers. This role requires a blend of strategic thinking, strong interpersonal skills, and expertise in sales methodologies.Job...
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Sales Training
1 week ago
Cebu City, Central Visayas, Philippines Taft Property Venture Development Corp. Full timeThe Sales Training & Network Development Officer at Taft Properties is responsible for developing and implementing effective training programs for the sales team and expanding the network of brokers and in-house sellers through intensive recruitment. This role requires a blend of critical thinking, strong interpersonal skills, and expertise in sales training...
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Training and Development Manager in Sales
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Cebu City, Central Visayas, Philippines JTI Full timeJTI is seeking a skilled Training and Development Manager in Sales to join our team. As a key member of the sales organization, you will be responsible for implementing and completing field force training programs. You will work closely with the Field Force Capability Manager (FFCM), local Marketing and Sales leadership team, P&C, and other departments to...
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Training and Development Manager
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Job Description:**TASQ Staffing Solutions is a leading staffing solutions provider seeking a highly skilled Training and Development Manager to lead our learning initiatives. As a key member of our team, you will be responsible for designing and delivering innovative learning programs that enhance employee performance and drive business results.The ideal...
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Training Manager
2 weeks ago
Cebu City, Central Visayas, Philippines LinkedIn - Jobboard Full timeJoin to apply for the Training Manager role at Dyninno GroupOur friendly, energetic and ambitious team is currently looking for a key member, Training and Development Manager (Senior Level), to play an integral part in the development of our existing facility and to set a new benchmark on the market.The Training & Development Manager provides direction and...
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Training and Development Specialist
7 days ago
Cebu City, Central Visayas, Philippines Kit Properties Inc. Full timeKit Properties Inc. offers a unique opportunity to join their team as a Training Manager. Located in Cebu, this full-time role involves developing and implementing training programs, conducting workshops and seminars, evaluating training effectiveness, and managing training resources. The ideal candidate will collaborate with other departments to identify...
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Training Manager
7 days ago
Cebu City, Central Visayas, Philippines Kit Properties Inc. Full timeKit Properties offers build-to-suit leasing services with 100% financing for land, construction, and development costs. We specialize in constructing offices, retail shops, and specialized structures tailored for long-term lease agreements. Kit Properties is an affiliate of Northern Group Works Holdings, Inc., a Philippine-based holding company with over...
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Training Manager
1 week ago
Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full timeThe primary role of the job is to manage trainers, Assistant Managers, and Lead Assistant Managers aligned to several processes. The job focuses on coaching and mentoring trainers/Assistant Managers, Lead Assistant Managers, facilitating training classes as needed, administering Training Needs Analysis, and coming up with action plans to address knowledge...
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Training and Development Specialist
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Cebu City, Central Visayas, Philippines Arch Global Services (Philippines) Inc. Full timeArch Global Services (Philippines) Inc. is committed to supporting the goals of its divisions through exceptional service delivery.Job DescriptionWe are seeking a highly skilled Training and Development Specialist to join our team, responsible for planning and recommending training procedures to enhance our training curriculum, delivery, and organizational...
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Training and Development Specialist
1 day ago
Cebu City, Central Visayas, Philippines One Food Group Full timeJob OverviewThe Training Officer will be responsible for conducting needs analysis, research, and performance gap analysis on assigned areas of responsibility. They will develop, recommend, and conduct training programs based on the results of the needs analysis.Key Responsibilities:Conducts and documents needs analysis, research, and performance gap...
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Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Gratitude Full timeJob title: Training ManagerWork location: CebuWork set up and schedule: Onsite (possibility of hybrid) and Shifting Salary: 45K-70KQualifications :• Must have 2 years of experience as a Training Manager in BPO industry• Preferably has insurance experience • Knowledge of MS Office – Excel, PowerPoint, Word• The job focuses on coaching and mentoring...
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Training Manager
7 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeSearch by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Training ManagerRequisition ID: 34572City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address...
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Training and Development Specialist
3 days ago
Cebu City, Central Visayas, Philippines Zepz Full timeWe are seeking a highly skilled Training Delivery Executive to join our team at Zepz Group. As a key member of our training function, you will play a critical role in ensuring our employees have the skills and knowledge needed to deliver exceptional customer service and meet business objectives.About the Role:You will be responsible for delivering and...
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Training Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeOn-site - Cebu 5-10 Yrs Exp Bachelor Full-timeJob DescriptionA Training Manager is responsible for developing, implementing, and overseeing training programs to enhance employee skills, productivity, and performance. They assess training needs, design curriculum, coordinate workshops, and ensure alignment with business objectives. They lead a team of...
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Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeTRAINING MANAGER Principal Responsibilities:Strong, experienced manager for BFS Banking Processes, well versed with Banking, Fraud Management, Mortgage, Contact Centre & Collection experience.Strong & Proven Skills - People Management, Project Management, Stakeholder Management & Client Management.Learning agility and Knowledge Management expert.To work with...