Salesforce Expert for Implementation and Customization
3 weeks ago
Job Description
Gratitude Philippines is looking for a Senior Salesforce Administrator to join our Salesforce Solutions practice. As a key member of our team, you will deliver top-notch implementation, customization, configuration, and training services to our Salesforce customer base.
Your Responsibilities
- Participate in requirements gathering with clients, analyze and review business functional and technical requirements.
- Work with clients to understand their business processes and strategies as it relates to Salesforce.com.
- Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects.
- Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs.
- Reliably deliver Salesforce Administration solutions to clients, with minimal oversight.
- Produce estimates at a component level.
- Discover, document, and analyze key processes.
- Build reports and dashboards, as needed, to gauge project success.
- Provide training on new customizations or new implementations to customers.
- May work on concurrent projects at various stages in their life cycle.
- May participate in data conversions during the project life cycle.
- Effectively manage customer expectations and communicate status updates of projects to various stakeholders.
Requirements
- 5+ years of Salesforce Administration experience.
- Salesforce clouds: Sales and Experience Cloud.
- Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices.
- Business support – creative problem-solving skills; documentation; requirement gathering.
- Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
- Agile methodology.
- Effective English communication and confidence in direct interaction with onshore.
- Strong analytical and planning skills.
- Ability to work independently and as part of a team.
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