Customer Experience Representative

1 week ago

Silay, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000
About the Role

As a customer service professional, you will be responsible for delivering exceptional experiences to our guests. This is an excellent opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities
  • Ensure that our values are achieved through your work.
  • Promote compliance with quality, safety, security, and customer service standards based on regulatory requirements, laws, industry standards, and company policies.
  • Perform tasks based on the training provided by our team.
  • Attend pre-flight briefings and post-flight debriefings to ensure seamless operations.
  • Maintain a clean and organized workspace at all times.
  • Respond to guest inquiries and provide solutions based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards.
  • Escalate issues beyond your authority to station management.
Requirements
  • Graduate of a 4-year course in Hospitality Management or Tourism.
  • Previous work experience in a customer service environment is preferred.
  • Service-oriented individuals who prioritize guest satisfaction.
  • Excellent communication and analytical skills.

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