Airport Guest Experience Expert

2 weeks ago

Silay, Philippines beBeeAviation Full time ₱150,000 - ₱200,000

Job Summary:

Are you passionate about delivering exceptional guest experiences in a fast-paced airport environment? We are seeking dynamic and service-driven individuals to join our team as Customer Service Agents.

Key Responsibilities

Customer Interaction

  • Represent the airline's Vision, Mission, and Core Values in all passenger interactions.
  • Ensure full compliance with aviation safety, security, quality, and customer service standards.
  • Handle check-in, boarding, and gate operations according to airline procedures.
  • Attend daily pre-flight and post-flight briefings.
  • Respond to guest inquiries and complaints with empathy and professionalism.

Operational Efficiency

  • Maintain cleanliness and order at check-in counters and boarding gates.
  • Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
  • Provide special handling assistance for VIP, PWD, and elderly passengers.
  • Stay onsite post-flight for up to 30 minutes to manage any flight returns.

Additional Tasks

  • Perform additional tasks assigned by the Station Supervisor.

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