Customer Service Agent

1 week ago

Silay, Philippines 1Aviation Groundhandling Services, Corp. Full time
Department

Customer Service - Bacolod

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent at Bacolod (Bacolod-Silay International Airport) and join our growing team at 1Aviation

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do
  1. Ensure that 1Aviation's Vision, Mission, and Values are achieved.
  2. Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
  3. Perform tasks based on the training provided.
  4. Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters.
  5. Attend post-flight briefing.
  6. Observe on-time opening and closing of counters/gates as required by the Carrier.
  7. Maintain cleanliness and orderliness of counters/gates at all times.
  8. Attend to guest inquiries and provide aid and solutions based on company policies and procedures.
  9. Handle flight disruption-related issues within authorized parameters and established standards.
  10. Escalate to station management issues/challenges beyond authority.
  11. Generate ancillary reports and ensure all irregularities are recorded.
  12. Prepare documents and endorse special handling guests to designated personnel.
  13. Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
  14. Remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
  15. Perform specific functions that may be assigned by the Immediate Superior.
Qualifications

An ideal candidate for this role should possess the following qualifications:

Required Educational Background
  1. Must be a graduate of a 4-year course preferably in Hospitality Management/Tourism.
  2. Preferably with work experience in a Customer Service environment.
  3. Service Oriented.
  4. Above average communication skills.
  5. Analytical Skills.
Experience Range (Years)

0 - 15 years

Job posted on

2025-02-13

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