Change Management and Operation Acceptance Lead
3 days ago
The Change Management and Operational Acceptance Lead is responsible for ensuring that the change management process governs all changes in the environment to minimize business risk and ensure understanding. This role will oversee the design, execution, and ongoing improvements of the change process, ensuring it meets the organization's requirements and is measurable. The lead will be responsible for managing the CAB agenda, weekly RFC reviews, successful management of weekly CAB meetings, and change compliance controls. Additionally, they will design Key Performance Indicators (KPIs) and act as an expert for change. The lead will also oversee the design and execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.
Responsibilities
- Design and implement a standardized change process that meets organizational requirements and is measurable.
- Manage the CAB agenda and conduct weekly RFC reviews to ensure timely and effective decision-making.
- Lead successful weekly CAB meetings and implement change compliance controls.
- Design and implement Key Performance Indicators (KPIs) to measure change process effectiveness.
- Act as an expert for change and provide guidance and support to the organization.
- Oversight of Operational Acceptance through the change process to ensure successful transition of modified and new services into business-as-usual support.
Requirements
- Previous management of ITIL process areas.
- Minimum 5 years' experience in an ITIL role in a global organization.
- Ownership of ITSM processes at the enterprise level.
- Retail neutral position during process design, reporting, and continuous improvement.
- Propagate culture of excellence.
- ITSM Subject Matter Expertise in a global support operating environment.
- Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
- Proven ability to identify and customize industry best practices to fit the organization.
About Us
Manpower Core Group Inc. is a leading provider of workforce management solutions.
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Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Change Management and Operation Acceptance LeadAt Manpower Core Group Inc., we are seeking a highly skilled Change Management and Operation Acceptance Lead to join our team. As a key member of our organization, you will be responsible for ensuring that our change management process is effective and efficient in minimizing business risk and...
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Change Management and Operation Acceptance Lead
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Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Change Management and Operation Acceptance LeadThe Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to minimize business risk and ensure understanding.Key Responsibilities:Design, execute, and improve the change process to ensure it meets...
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Change Management and Operation Acceptance Lead
2 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Change Management and Operation Acceptance LeadThe Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to minimize business risk and ensure understanding.Key Responsibilities:Design, execute, and improve the change process to ensure it fits the...
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Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title:Change Management and Operation Acceptance LeadJob Summary:The Change Management and Operation Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to minimize business risk and ensure understanding. This role will be responsible for the design, execution, and ongoing improvements of...
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