Change Management and Operation Acceptance Lead

2 weeks ago


Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Change Management and Operation Acceptance Lead

The Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to minimize business risk and ensure understanding.

Key Responsibilities:
  • Design, execute, and improve the change process to ensure it meets organizational requirements and is measurable.
  • Manage the CAB agenda, weekly RFC review prior to CAB, and successful management of weekly CAB meetings and Change compliance controls.
  • Design and execute Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.
Qualifications:
  • Previous management of ITIL process areas.
  • Minimum 5 years' experience in an ITIL role in a global organization.
  • Ownership of ITSM processes at the enterprise level.
  • Retain a neutral position during process design, reporting, and continuous improvement.
  • Propagate a culture of excellence.
Requirements:
  • Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
  • Proven ability to identify and customize industry best practices to fit the organization.
  • Strong analytical qualities with an eye for details.
  • Semi-technical proficiency and strong soft skills.

AMENABLE TO WORK ON A ROTATING SHIFT



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