Operations Program Manager

3 days ago

LapuLapu City, Central Visayas, Philippines beBeeCustomerService Full time ₱4,000 - ₱5,000

Job Opportunity

The Operations Manager oversees the development and maintenance of relationships with internal and external stakeholders as a single point of contact for client programs.

This role entails managing Customer Service teams, monitoring, and tracking deliverables to ensure quality service delivery to clients.

Key Responsibilities

  • Review and analyze program performance to determine needs
  • Approve personnel activities concerning hiring, training, development, and performance management
  • Provide written performance appraisals
  • Act as a problem-solving escalation point for Supervisors and front-line staff
  • Meet financial targets including occupancy and bill-to-pay percentage
  • Identify and oversee program/problem resolution
  • Maximize potential of subordinates through coaching, development, and effective performance management methods
  • Track client issues and maintain client correspondence and issue resolution
  • Support goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses.

Requirements

  • Provide exceptional customer service to both internal and external clients
  • Work well with people and possess professional communication skills both written and verbal
  • Create and effectively present information and processes to internal and external teams
  • Develop and maintain key professional customer relationships
  • Define, collect data, establish facts, and solve problems

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