Managed Services Automation Expert
4 days ago
About Us:
TQA is a global intelligent automation consultancy experiencing rapid growth. Our foundation in the UK has enabled us to establish a network of offices worldwide. With a team of 140 talented individuals, we're dedicated to delivering innovative automation solutions that drive business transformation and increase enterprise value.
Job Overview:
This role offers the opportunity to advance your career in RPA as part of a fast-growing intelligent automation consultancy. As a member of our global Managed Services team, you will support and maintain RPA solutions, perform solution reviews, execute change and enhancement requests, and provide technical advice and guidance to clients.
Main Responsibilities:
- Supporting onboarding activities for new RPA solutions built by TQA or external partners, including code and documentation reviews, process walkthroughs, and hypercare activities
- Conducting root cause analysis on incidents raised against RPA solutions and incidents proactively identified by the team
- Collaborating with clients to understand erroneous results and explain proposed solutions
- Crafting, implementing, testing, and validating solutions to known issues
- Completing change requests when identified resolutions necessitate alterations to automation code or when the team has proactively identified an opportunity to improve an automation
- Understanding and defining client needs when amendments to process scope are requested
- Championing TQA standards and methodologies for RPA solutions
- Engaging with clients to confirm test availability, requirements, results, and release windows
- Maintaining technical support documentation
Required Skills and Experience:
- Minimum 2+ years of experience working with UiPath, either consecutively or cumulatively over the past 4 years
- UiPath Advanced Developer Certified (Academy) or willingness to undergo training
- Experience in a consulting environment or adaptability to work across multiple sectors and clients
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Able to prioritize tasks and work independently
- A collaborative team player who can thrive under pressure and manage competing deadlines
- Desirable: Hands-on experience with Document Understanding or other UiPath growth products
- Degree-educated
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