Global RPA Support Lead

4 days ago


Makati City, National Capital Region, Philippines Tquila Automation, Inc. Full time

About TQA:

We're a leading global intelligent automation consultancy with a strong presence in the industry. Founded in the UK, we've established a network of offices in the US, Argentina, Romania, and the Philippines. Our team of 140 experts is passionate about delivering innovative automation solutions that drive business transformation and increase enterprise value.

Job Description:

This role offers the opportunity to advance your career in RPA as part of a fast-growing intelligent automation consultancy. As a member of our global Managed Services team, you will support and maintain RPA solutions, perform solution reviews, execute change and enhancement requests, and provide technical advice and guidance to clients.

Key Responsibilities:

  1. Assisting with the onboarding process for new RPA solutions developed by TQA or external partners, encompassing code and documentation reviews, process walkthroughs, and hypercare activities
  2. Analyzing the root causes of incidents reported against RPA solutions and those proactively identified by the team
  3. Fostering collaboration with clients to comprehend error-prone results and outline proposed solutions
  4. Designing, implementing, testing, and validating solutions to resolve known issues
  5. Pursuing change requests when identified resolutions require modifications to automation code or when the team identifies opportunities to enhance an automation
  6. Defining and articulating client needs when amendments to process scope are requested
  7. Advocating TQA's standards and methodologies for RPA solutions
  8. Negotiating with clients to verify test availability, requirements, results, and release windows
  9. Maintaining technical support documentation

Essential Qualifications and Experience:

  • At least 2+ years of experience working with UiPath, either consecutively or cumulatively over the past 4 years
  • UiPath Advanced Developer Certified (Academy) or willingness to undergo training
  • Background in a consulting environment or adaptability to work across various sectors and clients
  • Strong analytical and problem-solving skills
  • Effective written and verbal communication skills
  • Able to prioritize tasks and work independently
  • A collaborative team player who can thrive under pressure and manage competing deadlines
  • Desirable: Hands-on experience with Document Understanding or other UiPath growth products
  • Degree-educated


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