Customer Experience Leader

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeLeader Full time $120,000 - $150,000

The Job Opportunity:

We are looking for a leader who can drive our Customer Experience (CX) team to success.

As the role is critical, you will be responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.

In the last 2 years, we have grown our brand from zero to multi-eight-figure revenue, and now we need a driven and knowledgeable leader to take our customer experience to the next level.

What You Can Expect?

  • A fast-growing DTC brand with multiple eight-figure revenues in 2 years.
  • Experienced founders team with over $700M+ collective experience.
  • A self-improvement-driven culture of top A-players in their respective fields.
  • We prioritize performance and having a great time while doing it.
  • We push each other to become better versions of ourselves in a 100% remote and micromanagement-free environment.

Key Responsibilities:

  • Operational Excellence: Establishing KPIs to ensure consistent service levels and customer satisfaction.
  • Quality Assurance: Implementing robust quality control processes to maintain high service standards.
  • Process Building: Refining Phone Support processes using data and insights.
  • Team Leadership: Building and mentoring a high-performing team, fostering excellence and innovation.
  • Training: Developing & training new joiners for the role.
  • Documentation & Reporting: Maintaining clear records and identifying trends.
  • Feedback Loop: Providing clear, actionable feedback to improve processes.

Required Skills and Competencies:

  • Exceptional Verbal and Written Communication
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms

Your Qualifications:

  • 2+ years in a similar leadership or customer service management role.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must.
  • Preferring candidates with US e-commerce market experience.
  • Outstanding English language skills, both written and spoken.

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