Credit Operations Specialist
7 days ago
**Metropolitan Bank and Trust Company** is a leading financial institution that values excellence in customer service.
Credit Operations Specialist – Overlimit/Front-end & SkipsThis role is responsible for maximizing the performance of the Overlimit/Front-end & Skips Collections team by effectively meeting all call quotas and increasing overall company performance and profits through efficient collections strategies and programs.
Key Responsibilities:
- Develop and implement effective collections strategies to enhance customer engagement and revenue growth.
- Manage compliance and risk action items within approved group policies and guidelines.
- Monitor the performance of external skip tracing service providers, including account endorsements.
Requirements:
- Bachelor's degree holder; preferably from a business course.
- At least 2 years of experience in collections, preferably from a credit card company or bank.
- At least 1 year in a supervisory/managerial role.
- Proficient in Microsoft applications: Word, Excel, and PowerPoint.
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