Credit Operations Specialist

7 days ago


Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time

**Metropolitan Bank and Trust Company** is a leading financial institution that values excellence in customer service.

Credit Operations Specialist – Overlimit/Front-end & Skips

This role is responsible for maximizing the performance of the Overlimit/Front-end & Skips Collections team by effectively meeting all call quotas and increasing overall company performance and profits through efficient collections strategies and programs.

Key Responsibilities:

  • Develop and implement effective collections strategies to enhance customer engagement and revenue growth.
  • Manage compliance and risk action items within approved group policies and guidelines.
  • Monitor the performance of external skip tracing service providers, including account endorsements.

Requirements:

  • Bachelor's degree holder; preferably from a business course.
  • At least 2 years of experience in collections, preferably from a credit card company or bank.
  • At least 1 year in a supervisory/managerial role.
  • Proficient in Microsoft applications: Word, Excel, and PowerPoint.


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