Performance Coach

4 days ago


Pasig, National Capital Region, Philippines Fpsinc Full time

Our Mission

To create conditions within which people can thrive. This mission guides our actions and decisions at Fpsinc, and we believe that by putting our employees first, we can deliver exceptional results for our clients.

Job Summary

We are seeking a seasoned Team Manager to join our team. The successful candidate will have a proven track record of leadership, excellent communication skills, and a passion for driving team performance and improving processes. If you are a motivated and results-driven professional who is committed to excellence, we encourage you to apply for this exciting opportunity.

Responsibilities and Qualifications

  • Lead a team of agents and develop strategies to drive performance and improve outcomes.
  • Collaborate with internal and external support teams to deliver results and achieve goals.
  • Develop and implement training programs to enhance agent skills and knowledge.
  • Monitor and analyze data to identify trends and areas for improvement.
  • Provide coaching and feedback to agents to help them grow professionally.
  • A minimum of 2-3 years of experience in a supervisory role, preferably in a technical support environment.
  • Strong leadership skills and excellent communication abilities.
  • A passion for driving team performance and improving processes.


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