Process Improvement Coach
4 days ago
Quality Assurance and Process Improvement: As a Quality Supervisor, you will play a vital role in ensuring the quality of work delivered by TaskUs' Quality Analysts.
You will be responsible for implementing and maintaining processes that guarantee exceptional customer experiences, while also identifying areas for improvement and developing strategies to address these gaps.
Key Responsibilities:
- Designing and implementing quality assurance frameworks to ensure consistent delivery of high-quality work;
- Developing and maintaining process documentation to ensure clarity and accuracy;
- Conducting regular audits and assessments to identify areas for improvement;
- Collaborating with cross-functional teams to implement process changes and enhancements;
- Providing training and support to team members to ensure they have the necessary skills and knowledge to excel in their roles;
- Staying up-to-date with industry trends and best practices to continuously improve team performance.
Requirements:
- Minimum 2 years of experience in a quality assurance or process improvement role;
- Strong analytical and problem-solving skills;
- Ability to communicate complex ideas effectively;
- Excellent leadership and team management skills;
- Flexibility and adaptability in a fast-paced environment;
- Proven track record of driving process improvements and enhancing team performance.
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