Remote Technical Support Professional

5 hours ago

Davao City, Davao, Philippines beBeeTechnical Full time $8,000 - $9,000
Job Overview

The role of IT Support Specialist involves providing remote technical support and troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.

This requires a solid understanding of cloud platforms, scripting, and IT ticketing systems.

  • Provide technical support for Microsoft 365 and Google Workspace tenants
  • Troubleshoot issues in QuickBooks Desktop and Online environments
  • Use NinjaRMM and ticketing tools to monitor and resolve incidents
  • Create and maintain IT scripts for automation and task optimization
  • Respond to, track, and resolve IT support tickets within defined SLAs
  • Communicate effectively via Microsoft Teams and maintain high service standards
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base
Key Requirements

To be successful in this role, you must have:

  • Minimum 2 years of IT support experience
  • Proficient in troubleshooting Microsoft and Google Workspace issues
  • Hands-on experience with RMM and ticketing systems
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
  • Familiarity with accounting software, especially QuickBooks
  • Strong communication and remote collaboration skills
Tools & Platforms

You will be working with the following tools and platforms:

  • QuickBooks (Desktop/Online)
  • Microsoft 365 Admin Portal & Teams
  • Google Workspace Admin Console
  • NinjaRMM & Gam Ninja Ticketing Tool
  • Office Applications (Word, Excel, Outlook, etc.)

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