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11 hours ago
Remote IT Support Specialist
About the JobWe are seeking a highly skilled and experienced IT professional to provide remote technical support to our clients. As a key member of our team, you will be responsible for ensuring the smooth operation of our clients' Microsoft Admin Portals, VOIP systems, and Windows-based environments.
Key Responsibilities:- Manage and maintain Microsoft 365 Admin Portals (users, licenses, security policies)
- Configure, monitor, and troubleshoot VOIP phone systems and call routing
- Support and maintain Windows systems including user accounts, remote access, and patching
- Provide Tier 1-2 support and incident resolution
- Document processes and technical procedures
- At least 3 years of experience in IT systems administration or support
- Strong hands-on experience with Microsoft Admin Portals and Windows environments
- Working knowledge of VOIP systems (setup, call flow, SIP configuration, etc.)
- Ability to work independently with minimal supervision
- Strong communication and documentation skills
- Part-time, flexible schedule
- Opportunity to work with a dynamic team
- Professional development and growth opportunities
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