Hotel Telephone Operations Specialist

4 days ago


Pasig, National Capital Region, Philippines KARES INTERNATIONAL COMMODITIES & MANPOWER SERVICES CORPORATION Full time
Job Summary

The Hotel Telephone Operator plays a vital role in ensuring seamless guest service by effectively managing incoming calls, inquiries, and requests. To excel in this position, one must possess excellent communication skills, professionalism, and the ability to multitask efficiently.

Key Responsibilities:
  • Answer and direct all incoming calls promptly and professionally.
  • Provide accurate information about the hotel's services, facilities, and promotions.
  • Handle guest inquiries, requests, and complaints with courtesy and efficiency.
  • Transfer calls to appropriate departments or guest rooms as needed.
  • Take and relay messages accurately, ensuring prompt follow-ups.
  • Assist with wake-up call requests and ensure timely execution.
  • Monitor and operate the telephone switchboard, ensuring it functions correctly.
  • Maintain an updated directory of hotel contacts and emergency numbers.
  • Communicate effectively with guests, staff, and management to ensure seamless service.
Requirements & Qualifications
  • Previous experience in a similar role or customer service preferred.
  • Excellent verbal communication skills.
  • Ability to multitask and handle high call volumes.
  • Strong problem-solving and interpersonal skills.
  • Proficiency in using telephone systems and basic computer applications.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Fluency in English; additional languages are a plus.

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