Executive Property Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeLeadership Full time ₱90,000 - ₱110,000
Operations Manager Position Overview

This leadership-level role is responsible for overseeing the Property Management division, ensuring operational excellence across our Assistant Property Manager (APM) team.

Key Responsibilities:
  • Team Leadership & Support
    • Supervise and serve as the primary point of contact for APMs and internal operations staff.
    • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
    • Oversee onboarding, training, and professional development of new and existing team members.
    • Conduct regular performance reviews and report on key team metrics to senior leadership.
  • Operational Oversight
    • Own and oversee all internal property management processes and ensure adherence to best practices.
    • Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.
    • Develop and implement scalable, compliant operational policies and procedures.
    • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.
  • Quality Assurance & Communication
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to resident concerns and internal escalations.
    • Review team KPIs (e.g., OpenPhone stats, call logs) and develop structured templates to standardize communication expectations.
    • Create accountability tools (e.g., monthly rhythm calendars) to track project progress and follow-ups.
  • Project & Task Management
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
    • Support team members with work-related and personal concerns, promoting a positive team culture.
    Requirements:
    • Minimum 5 years of experience in property management, real estate operations, or a related field.
    • Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
    • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
    • Proven track record of managing a team and driving results in a fast-paced environment.
    • Strong communication, organization, and problem-solving skills.
    Preferred Qualifications:
    • Experience with Appfolio is a strong plus.
    • Familiarity with reviewing and interpreting property financials.
    • Demonstrated ability to lead training initiatives and develop scalable systems.
    • Previous experience working in or managing virtual property management (VPM) teams.

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