Customer Relationship Expert

6 days ago

Tanauan, Calabarzon, Philippines beBeecontactcenter Full time $79,100 - $146,900
Job Opportunity

This is a role that suits an experienced professional looking to join a dynamic team as a Contact Center Specialist. As a key member of our Global Service and Support unit, you will be responsible for championing customers' needs, sharing deep product knowledge, providing innovative solutions, and building relationships that showcase our customers' unique experiences.

Main Responsibilities:
  • Oversee the implementation of Contact Center projects, ensuring timely completion and adherence to budget constraints.
  • Manage multiple projects across various customers simultaneously with minimal oversight.
  • Analyze solution specifications in light of customer requirements and suggest solution designs and changes that optimize value for both the customer and our organization.
  • Produce customer-facing documentation throughout the implementation process- such as meeting presentations, business requirements documents, sign-off agreements, etc.
  • Execute tasks and deliverables as outlined in the Project Plan and directed by the Project Manager.
  • Support the Project Manager on status reporting and escalation of issues.

Essential Skills and Qualifications:

  • Must possess excellent time management skills and ability to manage multiple implementation activities independently.
  • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations.
  • Prioritize multiple responsibilities and deliver on commitments; comfortable working in a fast-paced environment.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting global customers across multiple geographies.
  • Maintain positive and productive relationships with clients; effective communication skills and understanding of clients' needs are crucial.
  • Working knowledge of JavaScript, C++, C Sharp or HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center best practices.
  • Strategic thinking; ability to understand the 'Big-Picture'; quick problem-solving skills.
  • Background in contact center platforms and tools (e.g. Nice InContact, Dialpad, Five9, etc.)
  • Excellent customer communication skills.
  • Empathy and soft skills; customer service best practices.
  • Minimum of 2 years of experience in a Professional Services Implementation position - Contact Center industry experience required.
  • Analytical skills; identify, analyze, interpret, and solve complex problems.
  • Verbal and written communication skills.
  • Desirable: Working knowledge of CRM and Lead Management solutions (Salesforce, HubSpot, Zendesk, ServiceNow, Siebel, NetSuite, RightNow, Velocify, etc.)
  • BA/BS in a technical discipline or equivalent experience preferred.
  • Contact Center certification desired.

  • Customer Relationship Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeRelationship Full time $60,000 - $80,000

    Job Title: Customer Relationship SpecialistThe Customer Relationship Specialist plays a vital role in establishing and maintaining effective customer relationships. This individual ensures that the client relationship and customer satisfaction remain a competitive advantage.The specialist helps transition customers from the sales and implementation process...

  • Customer Relationship Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeService Full time ₱700,000 - ₱1,200,000

    This role is ideal for someone who enjoys building strong relationships with clients and can work independently.As a customer service agent, you will be responsible for providing exceptional service to our clients through phone conversations. Your ability to empathize with their needs and concerns will be crucial in ensuring they feel valued and...

  • Strategic Customer Engagement Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Full time $99,000 - $118,900

    About UsWe're a leading womenswear brand dedicated to empowering the everyday woman and inspiring self-confidence.Our omnichannel presence spans various markets across Southeast Asia.The RoleWe're seeking an expert CRM professional to drive customer engagement, retention, and loyalty through data-driven initiatives.You'll play a key role in developing our...

  • Customer Service Expert

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time $41,000 - $45,000

    Customer Support ExpertWe are seeking a skilled and experienced customer support expert to join our organization. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.Key Responsibilities:Provide comprehensive support to customers via phone,...

  • Customer Success Relationship Builder

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeAccount Full time $90,000 - $120,000

    Unlock Your Potential as a Customer Success SpecialistJob OverviewWe empower small and medium-sized businesses to drive growth and success through accessible, cutting-edge technology.The Customer Success Account Manager is responsible for retaining and developing high potential Commercial-Mid Market, Enterprise, and Strategic Accounts.Key...

  • Senior Customer Relationship Manager

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerExperience Full time $50,000 - $70,000

    Immerse yourself in a dynamic and innovative environment that combines data-driven strategies with passion for delivering high-quality products and services. Trafilea operates multiple direct-to-consumer brands, focusing on scaling their businesses through continuous learning and innovation.Our team fosters a culture of collaboration, creativity, and...

  • Client Relationship Professional

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeCommunication Full time $70,000 - $95,000

    Customer Account Specialist Role OverviewThe Customer Account Specialist plays a crucial role in building long-term relationships with key decision-makers and various internal departments. This position requires establishing and maintaining effective customer connections, gaining trust, and ensuring client satisfaction remains a competitive advantage.Main...

  • Senior Client Relationship Manager

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeOperations Full time $70,000 - $85,000

    Client Success Manager">Provide expert client support and ensure exceptional service delivery.Develop and maintain strong relationships with key clients to drive business growth.">Key Responsibilities:">Manage client success programs and strategies to meet business objectives.Collaborate with cross-functional teams to deliver high-quality services and exceed...

  • Setup Expert

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    Job Opportunity:The Implementation Specialist role is a vital component of the customer onboarding process at Ylopo.Key Responsibilities:Provide exceptional customer support, troubleshooting assistance, and training to new clients during the setup and activation process.Perform outreach via phone, email, and text to guide clients through the setup...

  • Hospitality Expert

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeOnboarding Full time $50,000 - $70,000

    Unlock Your Potential as a Hospitality ExpertWe are seeking a skilled Onboarding Coach to join our team. As an Onboarding Coach, you will work closely with our clients to implement our messaging platform and tailor it to their needs.This is a fantastic opportunity to bring your expertise in hospitality and customer service to a dynamic and innovative team....