Multilingual Support Professional

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time $35,000 - $55,000
Bilingual Customer Service Representative Job Description

As a key member of our customer service team, you will be responsible for delivering exceptional service to clients, handling inbound inquiries, and resolving customer issues with first-call resolution strategies.

This role is ideal for highly motivated individuals who possess excellent communication skills, strong problem-solving abilities, and a passion for helping others.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements

Required Skills and Qualifications:

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution skills
  • Ability to multitask, stay focused, and work independently
  • Proficiency in using CRM systems and other software tools
  • Ability to follow scripts, policies, and confidentiality protocols

Benefits:

We offer a competitive compensation package, including health insurance, career growth opportunities, and more. If you're passionate about helping others and want to join a dynamic team, we encourage you to apply today.

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