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IT Infrastructure Specialist

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time

As a Senior Application Support professional at Satellite Office, you'll play a critical role in ensuring the smooth operation of our 3rd-party applications. With your expertise in application support, you'll be able to troubleshoot and resolve complex issues, ensuring minimal downtime and maximum productivity.

You'll work closely with our development and infrastructure teams to implement, monitor and maintain solutions, and assist in the configuration and deployment of applications. Your strong problem-solving skills and ability to collaborate effectively with stakeholders at all levels will be essential in this role.

We're looking for an individual who is passionate about delivering high-quality technical solutions and has a strong commitment to customer satisfaction.

  • Main Responsibilities:
  • Provide technical support for 3rd-party applications, including troubleshooting and resolving issues.
  • Monitor the performance and availability of applications.
  • Collaborate with development and infrastructure teams to implement, monitor and maintain solutions.
  • Assist in the configuration and deployment of applications.
  • Develop and maintain documentation for application support processes and procedures.

Key Requirements:

  • Information Technology or technology related qualification.
  • Proven experience in a similar role, with a strong background in application support.
  • Excellent knowledge of platforms such as AWS, Azure, or Google Cloud.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.