User Data Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱900,000 - ₱1,200,000
Job Title:

Customer Support Specialist

Job Summary:

We are seeking a detail-oriented and organized Customer Support Specialist to provide timely support to our customers. As a frontline support agent, you will be responsible for providing efficient user management and customer support.

Key Responsibilities:
  • Process User Management worklist requests within specified service level agreements (SLA).
  • Provide timely updates to sponsors, implementation managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
  • Follow strict instructions for creating/updating client-supported product accounts as outlined in helpdesk briefs/communication plans.
  • Communicate effectively with sponsors via email regarding issues related to account creation/maintenance and follow up on resolutions in a timely manner.
  • Ensure accurate data entry/update in the CRM system.
  • Perform database performance reporting tasks.
  • Conduct root cause analysis for alerts and errors generated by supported products.
  • Complete quality control activities for user management tasks performed by other helpdesk administrators.
  • Allocate sites promptly for client-supported product users.
  • Escalate issues promptly to shared UM team leads if unable to complete user management tasks or meet SLA requirements.
  • Maintain compliance with customer data privacy and security policies.

Required Skills and Attributes:

  • Technical: Proficient in Microsoft Office tools (Word, Excel, Outlook), computer literate, and familiar with call/contact center ticketing tools (Zendesk, Salesforce) and call management tools (Avaya, 8x8).
  • Behavioral: Positive attitude, strong decision-making skills, ability to apply creativity to problem-solving, organized, accurate, and excellent written and verbal communication skills.

Qualifications:

  • High school diploma or equivalent required.
  • At least one year of experience in user management or data entry.
  • Previous experience in SSC/BPO and customer service is advantageous.

Join us in delivering exceptional customer experiences

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