IT Support Associate Expert

4 days ago


Manila, National Capital Region, Philippines Amazon Full time

At Amazon, we're looking for a skilled IT Support Associate to join our dynamic team. As an expert in technical support, you'll be responsible for providing exceptional on-site assistance to our corporate employees.

About the Role

The ideal candidate will have a strong understanding of IT standards, systems, and equipment deployed throughout Amazon. They will adapt quickly to new processes and procedures, communicate effectively with peers and non-technical Amazonians, and maintain productivity.

  • Provide hands-on support for hardware, software, and IT peripherals diagnosing and resolving issues efficiently.
  • Determine appropriate procedures, documenting actions or deviations to improve global service quality.
  • Communicate and collaborate with customers, peers, and internal teams to troubleshoot, resolve issues, and implement solutions.
  • Assist in managing IT asset inventories, tracking usage, and conducting audits.
  • Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
  • Help train and onboard new team members and Amazonians.
  • Stay up-to-date with the latest technologies to expand knowledge and skills.
About the Team

Our IT Services team is a diverse group of passionate problem-solvers who thrive on challenges and innovation. We foster an inclusive environment where every voice is heard, and every idea is valued.

Requirements

The successful candidate will possess:

  • Bachelor's Degree holder.
  • At least 1 year of experience in a corporate environment supporting Windows, Mac, and/or Linux.
  • Experience with troubleshooting skills in a multi-user high availability environment.
  • Ability to identify and proactively resolve or escalate issues.
  • Willingness to learn and apply new procedures and technology.
  • Excellent customer-facing skills.


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