IT Support Associate Expert
4 days ago
At Amazon, we're looking for a skilled IT Support Associate to join our dynamic team. As an expert in technical support, you'll be responsible for providing exceptional on-site assistance to our corporate employees.
About the RoleThe ideal candidate will have a strong understanding of IT standards, systems, and equipment deployed throughout Amazon. They will adapt quickly to new processes and procedures, communicate effectively with peers and non-technical Amazonians, and maintain productivity.
- Provide hands-on support for hardware, software, and IT peripherals diagnosing and resolving issues efficiently.
- Determine appropriate procedures, documenting actions or deviations to improve global service quality.
- Communicate and collaborate with customers, peers, and internal teams to troubleshoot, resolve issues, and implement solutions.
- Assist in managing IT asset inventories, tracking usage, and conducting audits.
- Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
- Help train and onboard new team members and Amazonians.
- Stay up-to-date with the latest technologies to expand knowledge and skills.
Our IT Services team is a diverse group of passionate problem-solvers who thrive on challenges and innovation. We foster an inclusive environment where every voice is heard, and every idea is valued.
RequirementsThe successful candidate will possess:
- Bachelor's Degree holder.
- At least 1 year of experience in a corporate environment supporting Windows, Mac, and/or Linux.
- Experience with troubleshooting skills in a multi-user high availability environment.
- Ability to identify and proactively resolve or escalate issues.
- Willingness to learn and apply new procedures and technology.
- Excellent customer-facing skills.
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