Technical Service Representative

18 hours ago

Tacloban City, Eastern Visayas, Philippines beBeeSupport Full time ₱4,000 - ₱7,000

At Boldr, our goal is to deliver exceptional client experiences while fostering dignified and meaningful work in communities worldwide.

  • We are a global team united by our desire to connect diverse people with shared values for Boldr impact.

As a key member of our technical support team, you will play a crucial role in interacting with customers to address inquiries and resolve complaints regarding our products and services.

In this position, you will collaborate with various teams to handle customer needs, providing excellent customer service promptly and professionally.

We are seeking impact-driven individuals passionate about helping us grow and achieve our purpose. Our ideal candidate will be a champion of our core values: Curious, Dynamic, and Authentic.

Responsibilities
  • Compose thoughtful, personalized responses to a variety of customer requests.
  • Triage incoming requests and spot trends in customer issues to flag for the wider team.
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks, provide answers to product-related questions, and troubleshooting to ensure issues are properly documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks when requested.
  • Proactively monitor dashboards and platforms and reach out to customers who need extra support with troubleshooting.
  • Ensure proper and timely escalation of issues.
  • Identify opportunities and recommendations for continuous process improvement.
  • Deliver service excellence and maximize customer service and satisfaction.
  • Stay updated on product and service knowledge.

Requirements:

  • Bachelor's degree in any field
  • At least 3 years of working experience in Technical Support
  • Excellent English communication skills
  • Basic knowledge of cloud-based applications and MS Office applications
  • Aptitude to quickly learn and navigate new technology, systems, and applications
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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