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Customer Service Ambassador
2 months ago
KMC Solutions is a leading provider of cybersecurity and compliance solutions, empowering businesses to make informed risk mitigation decisions.
Salary and BenefitsWe offer attractive salaries, starting at PHP 35,000 per month, plus benefits such as health insurance, unlimited coffee, diverse learning opportunities, and accessible HR platforms.
Job DescriptionAs a Customer Support Associate, you will deliver exceptional customer service, work collaboratively in a team environment, and achieve targets set by the business. You will also identify opportunities to promote additional security and compliance products based on customer profiles.
Key Responsibilities- Deliver an excellent level of customer service on all interactions.
- Work as part of a team, aligning with company priorities.
- Achieve daily, weekly, and monthly KPIs set by the business to support customer needs.
- Product Awareness: Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.
- Undertake additional tasks as necessary based on business needs.
To succeed in this role, you must possess:
- At least 1 year of experience in a customer service environment (preferably in a call centre setting).
- Sales experience required.
- An active listener who communicates purposefully and confidently.
- A team player with a positive outlook, enjoying working in sales and customer services environments.
- Strong attention to detail and the ability to multi-task.
- A passion for tech and software products.
- Strong decision-making and problem-solving skills.
- The ability to work flexible shifts, adhering to agreed schedules.
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Excellence in the English Language – written and spoken.
We foster an inclusive and positive workplace, encouraging our community to work hard and reach their full potential while delivering results that matter. Our employees enjoy exclusive discounts, rewards, and freebies, and invites to monthly events. We are committed to providing equal opportunities at every selection stage and do not discriminate due to gender, sexual orientation, ethnicity, nationality, or religion.