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Process Excellence Trainer

1 week ago

Manila, National Capital Region, Philippines Willis Towers Watson Full time
Process Excellence Trainer

We are seeking a highly skilled Process Excellence Trainer to join our team. The ideal candidate will have experience in training and developing others, with a strong understanding of IT service management (ITSM) processes.

About the Role
The Process Excellence Trainer will be responsible for training and developing others on ITSM processes. This includes creating and developing training plans and materials, conducting and facilitating ITSM process training and process awareness campaigns, and monitoring and reporting on training effectiveness.

Key Responsibilities
  • Train and develop others on ITSM processes.
  • Create and develop training plans and materials.
  • Conduct and facilitate ITSM process training and process awareness campaigns.
  • Monitor and report on training effectiveness.
  • Collaborate with cross-functional teams to ensure that training is integrated into business processes.