Voice Logistics Operations Coordinator

4 days ago


Cebu City, Central Visayas, Philippines NeksJob Full time

At NeksJob, we are looking for a skilled Logistics Voice Support Agent to contribute to our team's success. As a key member of our logistics team, you will be responsible for providing exceptional voice support to streamline our logistics operations.

Responsibilities:
  1. Provide Exceptional Voice Support: Deliver timely and accurate information to clients, suppliers, and internal teams through effective voice communication.
  2. Manage Orders and Logistics Information: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
  3. Resolve Issues Effectively: Identify and resolve logistics-related issues by coordinating with relevant departments and utilizing voice communication effectively.
  4. Maintain Accurate Records: Document all communications, issues, and resolutions in the system to ensure transparency and accountability.
  5. Enhance System Efficiency: Utilize voice recognition technology and software to improve navigation and provide real-time updates.
  6. Deliver Outstanding Customer Service: Address inquiries, manage expectations, and ensure customer satisfaction through top-notch customer support.
  7. Collaborate with Teams: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
  8. Implement Process Improvements: Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.


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