Voice Operations Coordinator

1 week ago


Cebu City, Central Visayas, Philippines NeksJob Full time

NeksJob is looking for an experienced Voice Operations Coordinator to join our logistics team.

About the Role

This role involves handling inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.

Responsibilities
  1. Handle inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.
  2. Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
  3. Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.
  4. Maintain accurate records of calls, issues, and resolutions, ensuring that all communications are documented in the system.
  5. Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.
  6. Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
  7. Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.
Requirements
  • At least High School Graduate / SHS Graduate
  • Minimum of 3 months CCE
  • Willing to work onsite
Skills and Qualifications
  • Fluency in written and spoken business English
  • Fast, Accurate, Efficient data entry skills
  • Problem solving skills
  • Active Listening


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