Wireless Network Specialist

7 days ago


Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

About the role

We are seeking a highly skilled Wireless Network Specialist to join our team in Metro Manila on a contract basis.

In this role, you will be responsible for maintaining and repairing wireless telecommunications infrastructure to ensure seamless connectivity for our customers.

Key Responsibilities:

  • Maintenance of 4G/5G wireless sites, site energy systems, and associated equipment, including routine and proactive maintenance, fault locating, key event assurance, capacity management, and maintenance efficiency improvement.
  • Remote support in addressing network issues, with on-site troubleshooting as needed.
  • Collaborate with customers' technical teams and Huawei's Customer Support Engineers to resolve technical issues.
  • Provide detailed technical responses to customer inquiries and concerns.
  • Manage service request tickets and work with Customer Support Engineers to resolve network issues within contracted SLA periods.
  • Review and analyze root cause analyses provided by Customer Support Engineers to inform reporting to customers.
  • Implement risk mitigation strategies in accordance with established processes.
  • Regularly communicate task progress to professional customers.
  • Monitor and analyze key performance results of the network, providing regular reports to stakeholders.
  • Develop contingency plans and network topologies, conduct network accident drills to ensure business continuity.
  • Perform other tasks related to maintenance as required.


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