US Collections Specialist

1 month ago


Olongapo City, Central Luzon, Philippines EHUMAN RESOURCE SERVICES Full time
Job Description

As a US Collections Agent with EHUMAN RESOURCE SERVICES, you will play a crucial role in contacting customers with reservations, processing rental payments, and facilitating the collection of outstanding transactions.

Responsibilities:
  • Contact customers with reservations to discuss payment options and resolve outstanding balances.
  • Maintain accurate records of all communication and payment arrangements with customers.
  • Adhere to all state and federal regulations governing debt collection practices.
  • Work with customers in a professional and respectful manner to find solutions to their financial obligations.
  • Ensure compliance with company policies and procedures while working to achieve collection targets.
  • Provide timely and accurate reporting on collection activities to management.
Qualifications:
  • Proven customer service experience or related work experience.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a team environment and independently.
  • Proficiency in basic computer skills and familiarity with CRM software is a plus.
  • Willingness to work flexible hours, including weekends and holidays if required.
Benefits:
  • Competitive salary
  • HMOPaid time off and holidays
  • Training and development opportunities
  • Educational Assistance
  • Company paid Mandatory Benefits
  • Free Gym Admission
  • Paid Allowance for Trainees
  • Free Meal for Trainees

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