Davao Customer Service Advisor – RCX 2025
6 days ago
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply Now
Job Title:
Davao Customer Service Advisor – RCX 2025Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• #WAH #WAHJobs also available
• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Davao CityLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now#J-18808-Ljbffr-
Naga Customer Service Advisor – RCX 2025
4 days ago
Davao City, Davao, Philippines Minacs Full timeJob DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Naga Customer Service Advisor – RCX...
-
Davao City, Davao, Philippines Minacs Full timeJob Title:Mall of Asia Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or...
-
Customer Service Advisor
6 days ago
Davao City, Davao, Philippines Minacs Full timeApply NowJob Title:Customer Service Advisor - Davao 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Davao SM
3 days ago
Davao City, Davao, Philippines VXI Global Solutions Full time ₱150,000 - ₱300,000 per yearJob DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Essential Duties & Responsibilities: Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help,...
-
Davao Centrale
3 days ago
Davao City, Davao, Philippines VXI Global Solutions Full time $20,000 - $30,000 per yearJob DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Essential Duties & Responsibilities: Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help,...
-
Davao Delta
3 days ago
Davao City, Davao, Philippines VXI Global Solutions Full time ₱150,000 - ₱200,000 per yearJob DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Essential Duties & Responsibilities: Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help,...
-
Davao Finance
3 days ago
Davao City, Davao, Philippines VXI Global Solutions Full time $40,000 - $60,000 per yearJob DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Key Responsibilities Answer Calls: Address billing, coverage, and provider questions.Ensure Compliance: Follow security and verification protocols.Use Resources: Leverage our knowledge...
-
Customer Service Representative
3 days ago
Davao City, Davao, Philippines neksjob davao Full time ₱240,000 per yearneksjob davao is hiring a Full time Customer Service Representative role in Matina, Davao Region. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 per month
-
Customer Service Advisor
4 days ago
Davao City, Davao, Philippines Minacs Full timeJob Title:Customer Service Advisor - MOA 2025Job DescriptionThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Essential...
-
Customer Service Advisor
1 day ago
Davao City, Davao, Philippines Minacs Full timeApply NowJob Title:Customer Service Advisor - Makati 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
