Professional Case Manager

1 day ago

Taguig, National Capital Region, Philippines beBeeCaseManager Full time $12,000 - $18,000
Job Opportunity: Case Manager

We are seeking an experienced professional with a strong background in supplements to assume the role of Case Manager.

In this position, you will be responsible for backend troubleshooting across Seller Central – submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant.

  • Manage case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as the go-to expert for backend resolution – ensuring swift reinstatement of listings and minimizing downtime.
  • Maintain organized case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing to ensure all listings meet Amazon’s compliance requirements.
  • Support day-to-day brand operations including listing audits, logistics coordination, and customer experience – with special attention to supplement-specific regulations.

Key Requirements:

  • At least 2 years of experience managing Seller Central backend issues – ideally within the supplement, wellness, or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

Achieve Success with Us:

By joining our team, you will have the opportunity to develop your skills and expertise in backend management, while contributing to the growth and success of our business. We offer a dynamic work environment, opportunities for professional development, and a chance to make a real impact.

About Our Ideal Candidate:

We are looking for a highly motivated and organized individual who is passionate about supplements and has a strong understanding of Amazon's policies and procedures. If you are a self-starter with excellent problem-solving skills and a proven track record of success in similar roles, we encourage you to apply.

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