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Technical Enablement Specialist

1 week ago

Taguig, National Capital Region, Philippines N-able Technologies Ltd. Full time
Why N-able?
N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another.
The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join us where you can make a difference

Job Description
We are looking for a Technical Trainer to develop and implement training and enablement programs to support the success of our internal stakeholders in their roles, including new hire onboarding, product release training, soft skills training, job aids, and department documentation.
You will work closely with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided, to develop a strong Technical Support team, capable of providing effortless partner experiences that build partner loyalty.

Key Responsibilities:
  • Design and deliver training programs to support the onboarding of new Technical Support team members, including training on products, customer service, and partner relationship management.
  • Foster collaboration between cross-functional teams to identify and prioritize training needs for the department.
  • Utilize impact and feedback data to continuously improve training and enablement program offerings.