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Customer Support Expert

1 week ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

About Our Team

  • HCL Technologies Philippines Inc. is a dynamic and rapidly growing organization that values innovation, teamwork, and customer satisfaction.

Job Requirements

  • We are seeking a highly skilled IT Service Desk Agent to join our team, who possesses a strong passion for delivering exceptional customer experiences.
  • The successful candidate will be responsible for handling incoming customer calls, emails, and chats, resolving technical issues, and escalating complex problems to senior technicians.
  • This includes maintaining accurate records of all interactions, contributing to the development of knowledge bases and best practices, and staying up-to-date with industry trends and developments.

Preferred Qualifications

  • A degree in Computer Science or Information Technology is preferred, along with excellent communication and problem-solving skills.
  • Candidates must possess a strong understanding of IT service management principles and have experience working in a fast-paced, dynamic environment.
  • Proficiency in Japanese language is an added advantage.