Business Intelligence Specialist

We are seeking a highly skilled Business Intelligence Specialist to join our team. This key role involves driving informed decision-making across our organization by extracting, auditing, analyzing, and reporting data from multiple internal systems.

This full-time position is 100% remote and requires a strong background in data analytics or systems analysis, preferably in a healthcare or behavioral health setting.

The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with the ability to identify missing data elements and coordinate resolution with appropriate staff or departments.

• Key Responsibilities:
• Manage and coordinate integration, updates, and other software system customization needs.
• Analyze data from multiple sources including EMR, CRM, internal surveys, and post-treatment follow-up platforms.
• Conduct regular audits of client charts to ensure that all expected, trackable data points are present and complete.
• Identify missing, incomplete, or inconsistent data across platforms or within client records.
• Proactively follow up with appropriate staff or departments to rectify missing or incomplete data and ensure compliance with documentation expectations.
• Develop and maintain automated and ad hoc reports for clinical, operational, and strategic decision-making.
• Take a proactive role in identifying opportunities for automation of reports, tracking systems, and other data workflows to improve efficiency and reduce manual effort.
• Recommend and help implement new tools, integrations, or process improvements that streamline data reporting and collection.
• Track and evaluate key outcome and operational metrics such as patient acuity and clinical screening scores; authorization trends and average length of stay; outcome comparisons from intake to discharge and post-discharge follow-up; conversion rates of qualified leads from inquiry to admission; and identified reasons for loss of leads or withdrawal from the admissions process.
• Create dashboards, visualizations, and executive summaries to communicate trends and insights clearly.
• Respond to data requests from leadership, providing both recurring reports and custom analytics upon request.
• Assist departments in interpreting data to identify patterns, inefficiencies, and areas for improvement.
• Maintain data quality and integrity across systems through regular audits and validation procedures.
• Collaborate with IT or software vendors as needed to improve data capture and reporting workflows.

• Bachelor's degree in Data Analytics, Statistics, Health Informatics, Information Systems, or a related field (Master's preferred).
• Minimum of 5 years of experience in data analytics or systems analysis, preferably in a healthcare or behavioral health setting.
• Strong proficiency in Excel, data visualization tools (e.g., Tableau, Power BI), and EMR/CRM data extraction.
• Familiarity with HIPAA and behavioral health documentation and outcome measures.
• Demonstrated ability to identify missing data elements and coordinate resolution with appropriate staff or departments.
• Experience conducting audits of clinical documentation or system-generated records.
• Experience identifying and automating manual reporting processes and improving system efficiency.
• Excellent analytical, problem-solving, and communication skills.

• Experience with behavioral health or medical outcome tracking.
• Familiarity with survey platforms (e.g., SurveyMonkey, Qualtrics) and data collection methodology.
• Ability to translate data into meaningful, actionable recommendations.
• Knowledge of SQL or other database query languages is a plus.