Quality Assurance Professional

20 hours ago

Taguig, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000
Job Title: Quality Assurance Manager

We are seeking a skilled Quality Assurance Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for developing and implementing quality frameworks, driving continuous improvements, and ensuring that our customers receive the best possible service.

  • Key Responsibilities:
  • Develop and implement quality frameworks and processes to drive continuous improvement.
  • Lead and expand the quality assurance team, fostering a culture of excellence and accountability.
  • Oversee the evaluation of customer interactions, providing data-driven insights to inform business decisions.
  • Collaborate with cross-functional teams to develop and implement quality-related initiatives.
  • Monitor and report on quality metrics, identifying trends and areas for improvement.
  • Requirements:
  • 5+ years of experience in contact center or customer support, with a focus on quality assurance and quality management.
  • 2+ years of people management experience, with a proven track record of improving individual and team performance.
  • Proven hands-on experience in customer service, CX quality assurance, and/or leading contact center QA and Voice of the Customer (VoC) programs.
  • Proficient in data visualization and support metrics analysis.
  • Exceptional communication skills, with the ability to build relationships across all organizational levels.

What We Offer:

  • Opportunity for career growth and development in a dynamic and collaborative environment.
  • A highly competitive and flexible compensation and benefits package.
  • The chance to make a real impact on customer satisfaction and loyalty.

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Job Function: Quality Assurance

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