Virtual Call Agent

1 week ago


Pasay, National Capital Region, Philippines beBeeCustomerService Full time $25,000 - $45,000

We are seeking skilled and professional Virtual Receptionists to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

Key Responsibilities:
  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
Requirements & Qualifications:
  • Prior experience in BPO or customer service is highly valued.
  • Able to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail to ensure accurate call summaries.

We provide comprehensive training to ensure you can confidently and accurately handle customer inquiries. You will work collaboratively as part of our team, representing our clients as if you were part of their in-office team.

Technical Specifications:
  • Minimum internet speed of 40 Mbps.
  • Computer with Intel i3 processor or higher, 8GB RAM.
  • Backup power source.
  • Secondary internet connection.

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