Senior Training

2 days ago

Calamba, Calabarzon, Philippines beBeeSeniorTrainingLead Full time ₱55,000 - ₱85,000

In the pursuit of excellence, InDebted is revolutionizing consumer debt collection by harnessing the power of AI and ML to prioritize customer satisfaction.

We're a fully remote team of over 300 people worldwide, with significant growth on the horizon. This presents an exciting opportunity to join our mission and contribute to helping millions resolve their debt more effectively.

Job Description

About the Role

We seek a highly experienced Senior Training Lead with 3-5+ years of experience to spearhead the development and execution of advanced training initiatives. This key role involves overseeing all aspects of training sessions, workshops, and seminars, as well as mentoring a team of training professionals.

Key Responsibilities:
  • Training Delivery: Oversee all aspects of training sessions, workshops, and seminars to ensure seamless delivery.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation: Proactively identify knowledge gaps and develop strategic training programs in collaboration with Subject Matter Experts.
  • Apply advanced instructional design theories and methods to create high-impact training materials.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration: Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.
  • Perform other duties as assigned.

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