Innovative Business Solutions Specialist
1 week ago
Sleek is a leading provider of innovative solutions for entrepreneurs and small to medium-sized enterprises (SMEs). Our mission is to empower business owners by delivering exceptional support and service.
As a Customer Support Executive, you will play a critical role in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.
The ideal candidate will possess excellent communication skills, be tech-savvy, and have a customer-first mindset. Previous experience in customer support, preferably in fintech or SaaS, is highly desirable.
Key Responsibilities:- Multichannel Support:
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).
- Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
- Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
- Identify recurring customer pain points and suggest improvements to workflows or help center content.
- Communication: Outstanding English (written and spoken)
- Tech-Savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
- Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
- Remote-Ready: Self-motivated with a quiet workspace and stable internet connection
- Flexibility: Work from home with flexible hours to cater to your family or other needs
- Personal Growth: Opportunities for training and development to enhance your skills and knowledge
By joining Sleek, you'll become part of a dynamic team that values humility, kindness, and inclusivity. We're committed to creating a diverse and welcoming environment where everyone feels valued and supported.
Join our community today and discover the rewards of working with a pioneering company that's changing the way businesses operate.
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