
Account Manager
1 week ago
Job Title: Customer Success Associate
Key Role OverviewStrengthen client engagement and drive business success through strategic account management, delivering exceptional product experiences, and fostering long-term relationships.
Principal Responsibilities- Develop tailored product demonstrations to captivate clients and showcase the value of our offerings.
- Ensure seamless onboarding processes, empowering clients to achieve optimal results from our solutions.
- Serve as a primary communication channel between our organization and clients, guaranteeing timely resolution of queries and concerns.
- Manage client interactions, updates, and pipelines effectively within HubSpot CRM.
- Collaborate closely with sales and product teams to align solutions with client needs, driving mutual growth and satisfaction.
- Collect actionable client feedback and provide valuable insights to internal teams to inform product enhancements.
- Track and report key customer success metrics, adoption rates, and overall account health to inform strategic decisions.
- Education: B.Tech or BCA with BSBA, MBA (Marketing/Sales specialization).
- Experience: 6-12 months in customer success, client engagement, or pre-sales roles (internships considered).
- Strong English communication and presentation skills.
- Ability to deliver confident online product demos and training sessions.
- Familiarity with HubSpot CRM or similar CRM/marketing automation tools.
- Tech-savvy, quick learner, and detail-oriented professional.
- Analytical skills to understand client needs and identify opportunities for value addition.
- Proactive, customer-focused mindset with a desire to grow in the SaaS/HR Tech industry.
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