Customer Service Representative

4 days ago

Manila, National Capital Region, Philippines Intogreat Solutions Full time
Company Overview

We are a global company with a presence in multiple regions, including AU, NZ, USA, UK, and the Philippines. Our primary focus is on providing offshore professional staffing solutions for small and medium-sized businesses across various industries. We specialize in delivering tailored solutions that meet the unique needs of our clients, fostering meaningful relationships, and driving value for our partners.

Our Services:

  • Offshore professional staffing solutions
  • Tailored solutions for small and medium-sized businesses
  • Fostering meaningful relationships and driving value for clients
Job Description

The Customer Service Support Responsibilities include conducting showroom visits, responding to requests in a professional, timely, and friendly manner, and efficiently managing inbound and outbound phone, email & online communication channels. Additionally, the role involves developing accurate product knowledge, articulating key benefits, managing customer expectations, and liaising with internal and external stakeholders.

Sales Support Responsibilities:

  • Delivering exceptional and timely sales support
  • Supporting activities related to sales activity, including prospecting, lead generation, live projects, and delivery
  • Liaising with external suppliers and customers
  • Scheduling sales meetings and appointments
  • Preparation of sales reports and presentations as required
  • Managing lead information and follow-up from various sales support initiatives

General Administrative Support Responsibilities:

  • Maintaining and improving systems, processes, and procedures
  • Working with Client teams to ensure continual process improvement in sample and supply inventory management
  • Increasing efficiencies and minimizing delays in fulfilling customer requests
  • Timely and accurate processing and directing of inbound enquiries, incoming samples, sample deliveries, quotations, and logistics
  • Coordinating meeting arrangements and customer presentations
  • Information and reporting
  • Maintaining accuracy and accessibility of customer, product, technical, and sales information

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