Bilingual Customer Service Ambassador

1 day ago


Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

Overview

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Lexie Staffing And Business Consulting is a leading provider of innovative solutions for businesses. As a Bilingual Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences to Spanish-speaking clients.

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About the Role

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This is an excellent opportunity for individuals with fluency in both Spanish and English to join our team and utilize their language skills to make a meaningful impact. You will be responsible for providing top-notch support to customers via phone, email, chat, or in-person in Spanish.

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Your Key Responsibilities

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Some of your key responsibilities as a Bilingual Customer Service Ambassador include:

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  • Providing customer service via various communication channels, including phone, email, chat, and in-person interactions in Spanish.

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  • Addressing customer inquiries, issues, complaints, and product/service information in a clear, friendly, and professional manner.

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  • Offering assistance and resolving issues promptly, maintaining a calm and empathetic approach.

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  • Processing orders, returns, exchanges, and account updates in both Spanish and English.

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  • Maintaining accurate records of customer interactions, transactions, feedback, and complaints.

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  • Reporting recurring customer issues to management for process improvement.

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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Fluency in both Spanish and English (written and spoken).

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  • Previous experience in customer service or bilingual roles.

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  • Strong communication and interpersonal skills.

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  • Able to handle customer concerns with empathy and professionalism.

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  • Excellent problem-solving and multitasking abilities.

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  • Proficiency in customer service software, databases, and Microsoft Office.

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What We Offer

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We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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Join Our Team

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At Lexie Staffing And Business Consulting, we value diversity, inclusivity, and teamwork. If you are passionate about delivering exceptional customer experiences and have the required skills and qualifications, please submit your application.

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Contact Us

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We look forward to hearing from you



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